TempestDirect Contact

Tel: 909-595-0550
Fax: 909-595-5425

Shipping Policy

All TempestDirect products prices are FOB TempestDirect's warehouse location. which means we assume no responsibility for damages, or loss, incurred after leaving our warehouse. TempestDirect ships all order(s) fully insured for every buyer. If product is damaged during shipment buyer must notify freight company at time of delivery and note damages on Bill of Lading. TempestDirect is not liable for any damages caused during shipment, but will at our discretion help facilitate any claims on behalf of the customer with the freight company, however TempestDirect will not be liable for denied claim. TempestDirect can not provide any replacement parts that were damaged during shipping without having been paid for first. Most shipment is shipped to your location, but in some cases the shipment will have to be picked up by buyer at the carrier's station or hub. This case happens if the item ordered is oversized, and / or the location is not within the transporter's route. Any oversized items, such as, motorcycles, dirt bikes, ATVs, and any other items that are shipped via trucking company, should be picked up at the carrier's station or hub. In any of this situation, our customer service will inform the buyer where the transporter's station or hub is. All Shipping cost default calculation is based on ground shipment to any destination in the continent of United States, except Alaska, Hawaii, and Puerto Rico.
Yahoo Online Shipping Calculation Limitation:
The shipping charge shown on the order form is only valid for a shipment with a non-oversized package, or a total weight up to 150 Lbs!! If Your Order Shipment has a total weight of more than 150 lbs, and, or oversized, we will call you for a correct shipping charge.